Question 1

What support services do LCK offer?

Accepted Answer

Long Covid Kids offer three online services. Site membership, registration and consent are required. We take safeguarding seriously.    LCK Connected    Guided Zoom Hang Outs are hosted by our team of volunteers for children and teenagers from 6 - 17 years, and the parents and caregivers who care for them. Participants are required to become a member of our website and compete our registration form before using this service.   6 - 11 Years  12 - 14 Years 15 plus Years  Parents & Caregivers   ChatBox   ‘ChatBox’ Online Forum welcomes parents, caregivers, children and teenagers from ages 8 - 17 years. Separate age-appropriate channels provide a safe space for peer to peer support.   8 - 11 Years  12 - 14 Years 15 plus Years  Parents & Caregivers  The benefit of ChatBox is that members can choose to be part of specific topics and discussions that interest them. For example, children can connect with other children, form supportive friendships in their country, or with children of similar ages or comparable duration of symptoms.   ChatBox can be used in between LCK Connected sessions to continue to build relationships and gain support.  Facebook Groups   Our moderated Facebook groups offer peer to peer support and signposting for families of children & young people living with Long Covid. A Facebook account & membership consent is required.

Question 2

Who are LCK support services for?

Accepted Answer

Long Covid Kids support services are for families, children and young people living with Long Covid from around the world.    Parents and Caregivers   LCK Connected ChatBox Facebook 
Children and Young People ages 6 - 17  LCK Connected 6+ Chat Box 8+  Under 8's   We are fundraising to be able to extend our services  for under 8's.   We are inclusive  We believe in mutual respect, dignity, fairness, care and equality. We welcome and support all children, young people, their families and caregivers, from every community, without exception.We recognise the challenges families can face in obtaining a diagnosis and welcome members who have had suspected or confirmed COVID-19 infection living with ongoing symptoms.  Register to join

Question 3

How do I register for the support services?

Accepted Answer

How to Register  Become a member of the WEBSITE using your name and email address. You can do this HERE. Check your inbox / spam folder for an email.  Click the button in the email to complete the registration and consent form. Complete the form in full.  Receive your 'Confirmation' email and login to access our support services.  Login using the LOGIN button at the top of the website. Once you have logged in you can visit the ChatBox Members Page to view the forum and start chatting. Visit. your website profile to add your photo, edit your notification preference and use our support services any time.  LCK take the safeguarding of children and young people seriously and require each person using our services to complete the registration process. This helps us to adhere to our  Safeguarding Policy.  Troubleshooting  Please check you are logged into the website. To check that you are logged check you can see your name / profile showing in the top bar of the website.  When you are logged in you can edit your notification preferences.  There are other FAQs that you can read that might help too.  For ongoing troubleshooting issues please contact supportsevices@longcovidkids.org for support.

Question 4

Are LCK support services free?

Accepted Answer

Yes our services are free.   We are a charity and rely on donations.   Donations are welcome but not expected.

Question 5

Are there any support services for children under 8 years?

Accepted Answer

We welcome children  aged 6 - 7 years in LCK Connected  if you feel it is the right space for them.  LCK hope to be able to provide additional services for younger children soon.  During the trial phase of our support services we identified that younger children need an alternative service to those currently on offer, but that some children age 6-7 years may enjoy LCK Connected.  We hope to fundraise to be able to run play therapy sessions for younger children in the future.

Question 6

What safeguarding steps are in place?

Accepted Answer

We take safeguarding seriously. 
 LCK adheres to our safeguarding policy and do our best to screen attendees but parents and caregivers are responsible for the safeguarding of their children and young people under 18 and should remain vigilant.
 LCK requires a parent or carer present with any child under the age of 16 whilst using our support services. 
 An over view of the steps we take 
 Due diligence in the on boarding of volunteers  Website members only  Registration & consent of members  Manual registration verification by team volunteers  Age specific channels  Terms Of Use Reminder messages about the rules before posting  Ongoing part time moderation  Ask our members to report concerns   Read our Safeguarding Policy

Question 7

Where can I raise issues or concerns?

Accepted Answer

If you have any ongoing concerns that have not been resolved by a moderator please contact the safeguarding officer.  In the first instance;  Safeguarding Officer  Senior Officer Sarah Priest. spriest@longcovidkids.org   Unresolved concerns;  Safeguarding Lead   LCK CEO Sammie Mcfarland smcfarland@longcovidkids.org

Question 8

Where can I find out more?

Accepted Answer

For general enquires about our support services  please email  supportservices@longcovidkids.org  Read  our Safeguarding Policy.  Read our Terms and Conditions.

Question 9

I have registered on the website but I keep getting “You don’t have permission to access this page”

Accepted Answer

Once you have registered you will be emailed a form to complete giving further details on how to register. This form needs to be completed before access to the LCK Connected booking area and Chatbox is granted.   This email sometimes goes into your spam folder, so check there first. If it isn’t there please email supportservices@longcovidkids.org for assistance.

Question 10

I have completed a form and have only been granted access to one area of the support services website.

Accepted Answer

To allow you the opportunity to post in Chatbox in complete confidence your registration only allows you access to one part of the site.   For example if on the registration form you specify the user of the website will be parent and caregiver, you will only be granted access to those areas.   To get access for your child they will need to register using a DIFFERENT email specifying the age group they would like access to.  Email supportservices@longcovidkids.org for further assistance.

Question 11

I have completed the form and I still cannot access the page

Accepted Answer

Try refreshing your browser and trying again.  The page sometimes needs a little patience to load, so do give it a chance.

Question 12

I have registered on the website and have been given access to the wrong area, what can I do?

Accepted Answer

If you have been given access to the incorrect area, please email supportservices@longcovidkids.org with the details of the correct are you would like access to and we will amend it for you.

WSPARCIE

KTO MOŻE

DOŁĄCZĆ DO NASZEGO

GRUPA?

Facebook Group

LCK Connected

CHATBOX

International Facebook Support Groups

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